Work / Law
Enquiries arrive around the clock and intake notes end up in five places. We build the receptionist, the intake flow and the reporting behind it — forwarded from the line you already have.
- 0/7enquiries answered
- Month 1receptionist live
- 0new phone numbers for clients
Right now, your intake runs on whoever is free and a notepad.
Reception depends on who is free, intake notes are typed up later, and nobody can say how many enquiries came in last month.
Calls answered by whoever is free
Intake notes in five places
No enquiry reporting A call missed during court Client documents in three inboxes Time entries with no narrative
A limitation date on a sticky noteSame week. Same team. A different set of problems.
The decisions behind intake, matters and billing.
- Calls answered by chanceReception depends on who is free; after hours goes to voicemail.
- Intake notes in five placesConflicts and details lost before the matter opens.
- Documents by emailClient documents arrive in threads and get filed late.
- Deadlines by memoryCourt dates and limitation periods live in someone's head.
- Calls answered by chanceEvery call answered
- Intake notes in five placesIntake filed to the matter
- Documents by emailDocuments classified
- Deadlines by memoryDeadlines monitored
A 24/7 AI receptionist on an AI voice platform, forwarded from the firm's phone system, with scripts, escalation and reporting.
Receptionist
- Voice flowGreets, qualifies, books or escalates by practice area
- Call scripts & escalationWho takes which call, and when
- ReportingEvery enquiry logged with outcome and source
Integrations
- Phone system forwardingNo new number; overflow and after-hours to the AI line
- Matter systemIntake pushed to the case record
- Staff escalation listLive rota for urgent matters
Agents for the practice
Beyond reception — the work that eats fee-earner time.
- Intake copilot
- Document intake
- Billing narrative
- Deadline monitor
What the studio has shipped as a product, not a project. Each opens in its own site.
- Constraint
- Every enquiry answered by whoever was free; intake notes lived in five places; no record of what came in.
- System
- A 24/7 AI voice receptionist with call scripts, escalation rules and reporting, forwarded from the firm's existing phone system. Onboarding, voice flow, scripts, integrations and testing in month one.
- Result
- No enquiry waits for a free pair of hands, and the firm can finally see where its work comes from.
“Calls get answered at eleven at night and the notes are in the matter by the morning. (Simulated quote — see PLACEHOLDERS.md.)”
Tell us about one workflow. We'll come back within a working day with what a system would look like — then you pick a time.
- Map the workflow to the agents and systems that would run it
- Build inside the tools you already use — no new platform
- Move from a first increment to a system your team runs — in fortnights